How It Works
A clear, structured process that keeps you informed and in control at every stage.
Profiling & Assessment
We begin by thoroughly assessing each case — verifying debtor information, understanding the debt history, and determining the optimal approach for engagement. This ensures every action is informed and targeted.
Professional Engagement
Our team initiates contact with debtors through appropriate channels — phone, email, and written correspondence. Every interaction is professional, respectful, and lawful, preserving your business relationships.
Negotiation & Agreement
We negotiate repayment terms that are realistic and fair. Our goal is to reach agreements that recover your funds while maintaining a professional relationship between all parties.
Follow-up & Escalation
Persistent, structured follow-up ensures commitments are honoured. Where necessary, we escalate through agreed channels — always with your prior approval before any significant step.
Reporting & Updates
You receive regular, transparent reports covering contact attempts, debtor responses, amounts recovered, and recommended next steps. No surprises — just clear, structured communication.
Resolution & Closure
Cases are resolved through full recovery, agreed settlement, or recommended legal action. We provide a complete case summary and close-out report for your records.
Getting Started
To begin an engagement, we typically require the following information. Do not worry if you do not have everything — we will guide you through the process.
Client Intake Checklist
- Debtor details (name, company, contact information)
- Outstanding amount(s) and invoice details
- History of previous collection attempts
- Supporting documentation (contracts, invoices, statements)
- Any relevant correspondence with the debtor
- Preferred escalation boundaries
Our Communication Principles
Respectful
Every interaction is conducted with professionalism and courtesy, protecting your brand reputation.
Lawful
All engagement complies with Kenyan law and industry best practices.
Confidential
Information is handled securely, shared only as necessary for the engagement.
Ready to Start the Process?
Request a consultation and we will walk you through the next steps.
Request a Consultation